Private Policy

Introduction

When you use the services offered on the BLACKCAB platform, you entrust us with your personal information. This policy describes the information we collect, how it is used and distributed, and your options for that information.

Data collection and use
Area of ​​applicability
This policy applies to any BlackCab users or affiliates and anyone else who contacts BlackCab or otherwise transmits information to BlackCab, except as noted below. Included here are those who use BlackCab services to:

  • requesting and receiving transport services (passengers);
  • provide individual transport or through partner transport companies (partner driver);
  • to provide delivery services (partner couriers);
  • any other user of BlackCab services (including applications, websites and APIs) and anyone else who contacts BlackCab or otherwise transmits information to BlackCab, unless subject to a separate privacy policy, notification or agreement.

The operator of personal data is:

SC BlackCab Systems S.R.L.
Str. Ion Ghica, no. 4, Bucharest, Romania.

The information we collect
BlackCab collects the following categories of information:

  1. The information you provide.
    This includes the information transmitted when:
  • Create or update a BlackCab account, which, depending on your location and the BlackCab services you use, may include your name, email address, phone number, username and password, address, payment or banking, personal numerical code, date of birth and photo;
  • provide information about your vehicle or insurance (for partner drivers);
  • you agree to a background check (for partner drivers, if permitted by law);
  • request services through a BlackCab application or website.
  • contact BlackCab, including customer support.
  • contact other BlackCab users through our services.
  • Complete surveys submitted to you by or on behalf of BlackCab.
  • Enable features that require BlackCab access to your calendar or calendar.
  1. The information created when you use our services.
    These include:
  • Location information
    Depending on the BlackCab services you use and the application settings or permissions granted by your devices, BlackCab may collect accurate or approximate location information from you, based on GPS, IP address, and WiFi data.
  • If you are a driver or courier partner, BlackCab collects information about your location when the BlackCab application is running in the foreground (the application is open and displayed on the screen) or in the background (the application is open but not on the screen) on your device.
  • If you are a passenger, BlackCab may collect location information when the BlackCab application is in the foreground. In some regions, BlackCab may also collect this information when the BlackCab application runs in the background on your device if this collection is enabled through the application settings or permissions on your device.
  • Passengers and recipients of deliveries may use the BlackCab application without allowing BlackCab to collect location information. However, this may affect the features available in your BlackCab application. For example, if you do not allow BlackCab to collect location information, you will need to enter the pickup address manually. In addition, location information will be collected from the partner driver during the race, even if you did not allow BlackCab to collect your location information.
  • Transaction information
    We collect details about transactions related to your use of our services, including the type of services you requested or provided, the date and time the service was provided, the amount charged, the distance traveled, and other details related to the transaction. In addition, if someone uses your promotional code, we may associate your name with that person.
  • Usage information and preferences
    We collect information about how you interact with our services, your preferences, and your chosen settings. In some cases, we do this by using cookies, pixel tags, and similar technologies that create and maintain unique identifiers.
  • Device information
    We may collect information about the devices you use to access our services, including hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, ad identifiers, serial numbers, device movement information and mobile network information.
  • Log information
    When you interact with our services, we collect server logs, which may include information such as the device’s IP address, access dates and times, application features or pages visited, application failures and other system activity, browser type, and site. or the third party service you use before interacting with our services.
  • Calls and text messages
    We allow users to call or text each other through BlackCab applications. For example, we allow partner drivers, passengers, partner couriers, and recipients to call or text each other without revealing their phone numbers. To provide this service, BlackCab receives some information about calls or text messages, including the date and time of the text call / message, and the content of text messages. BlackCab may also use this information for customer support services (including dispute resolution between users), for safety and security purposes, and for analysis purposes.
  • Agenda and calendar information
    If you allow BlackCab to access your address book from your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this policy or at the time of consent or collection. If you allow BlackCab to access the calendar on your device, we collect calendar information, such as the title and description of the event, your answer (Yes, No, Maybe), date and time, location, and number of attendees.
  1. Information from other sources.
    These may include:
  • users who provide feedback, such as ratings or compliments;
  • BlackCab business partners through which you create or access your BlackCab account, such as payment providers, social services, on-demand music services, or applications or websites that use BlackCab APIs or whose APIs are used by BlackCab;
  • insurance providers (if you are a driver or courier partner);
  • financial service providers (if you are a partner driver or courier);
  • partner transport companies (if you are a partner driver who uses our services through an account associated with such a company);
  • publicly available sources;
  • marketing service providers.
    BlackCab may combine the information collected from these sources with other information in its possession.

How we use your information
BlackCab uses the information it collects for purposes that include:

  1. Provision of services and functions.
    BlackCab uses the information we collect to provide, personalize, maintain, and improve our products and services. This includes using the information to:
  • to be able to perform transport services, deliveries and other services;
  • process or facilitate payments for those services;
  • offer, obtain, provide or facilitate insurance or financing solutions in connection with our services;
  • enable features that allow you to share information with others, such as sending a compliment about a partner driver, recommending a BlackCab to a friend, sharing rates, or sending your arrival time to acquaintances.
  • Enable BlackCab account customization features, such as creating bookmarks for your favorite destinations.
  • perform the internal operations required to provide our services, including troubleshooting software errors and operational issues, conducting data analysis, testing, and research, and monitoring and analyzing usage and activity trends.
  1. Safety and security
    We use your data to maintain the safety, security and integrity of our services. For example, we collect information from partner partner devices to identify behaviors that could endanger traffic safety, such as speeding or slow braking and acceleration, and to raise awareness among partner drivers about such traffic. behavior.
    Customer support
    BlackCab uses the information we collect (including customer support call records, after your notice and with your consent) to assist you in contacting customer support services, including:
  • direct your questions to the right person in the customer support department.
  • investigate and resolve your concerns;
  • Monitor and improve our customer support responses.
  1. Research and development
    We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and financial solutions for our services.
  2. Communications between users
    BlackCab uses the information we collect to enable communication between our users. For example, a partner driver may send a message or call a passenger to confirm a pick-up location, or a partner restaurant or courier may call a delivery recipient with information about their order.
  3. BlackCab Communications
    BlackCab may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates, and events. BlackCab may also use the information to promote and process contests and raffles, to offer any associated prizes, and to send you announcements and relevant content about our services and those of our business partners. BlackCab may also use the information to inform you about elections, ballots, referendums and other political and political processes related to our services.
  4. Legal procedures and requirements
    We may use the information we collect to investigate or resolve claims or disputes related to your use of BlackCab services or otherwise permitted by applicable law.
    Cookies and third party technologies
    Cookies are small text files that are stored on your browser or device by websites, applications, online media, and ads. BlackCab uses cookies and similar technologies for purposes such as:
  • user authentication;
  • retention of user preferences and settings;
  • determining the popularity of the content;
  • delivery and measurement of the effectiveness of advertising campaigns;
  • analyzing site traffic and trends and, in general, understanding the online behaviors and interests of people who interact with our services.
    We may also allow third parties to provide us with audience measurement and analysis services, to post advertisements on our behalf on the Internet, and to monitor and report on their performance. These entities may use cookies, web transmitters, SDKs and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services.

Distribution and disclosure of information
BlackCab may share the information we collect:

  1. Other users
  • For example, if you are a passenger, we can send your first name to the partner drivers, the average rating provided by the partner drivers, and the place of pick-up and / or destination.
  • If you are a partner driver or courier, we may send information to the passenger (s), including your name and photo; make, model, color, license plate and photograph of your vehicle; where you are; your average passenger rating; and contact information (depending on applicable law). If you would like to complete a driver profile, we may also share any information associated with that profile, including the information you send and the compliments you have sent to passengers. The passenger / recipient of the delivery also receives an invoice and / or receipt containing information such as a breakdown of the amounts charged, your first name, photo, a map of the route you took and other details about the transaction.
  1. At your request
    This includes sharing information about you:
  • to other people at your request. For example, we can send your estimated time of arrival and where you are to a friend at your request or race information when you share a fare with a friend.
  • BlackCab business partners. For example, if you have requested a service through a partnership or a promotional offer made by a third party, BlackCab may share your information with those third parties. This may include, for example, other applications or websites that integrate with our APIs or services, or with an API or service that we integrate with, or business partners that BlackCab may partner with to carry out a promotion, a competition or a specialized service.
  1. The general public when you share content on a public forum
    We enjoy receiving feedback from our users – including through public forums such as BlackCab blogs, social media, and certain features in our network. When you communicate with us through these channels, the information you provide may be publicly viewed.
  2. The owner of the BlackCab accounts that you have access to
    If you use a profile associated with another user, we can send the race information to the owner of that profile. This is the case, for example, if you are:
  • a passenger using the BlackCab for Business profile of his employer;
  • a partner driver using an account held by a partner carrier;
  • a passenger on a flight ordered by a friend

Distribution and disclosure of information
BlackCab may share the information we collect:

  1. Other users
  • For example, if you are a passenger, we can send your first name to the partner drivers, the average rating provided by the partner drivers, and the place of pick-up and / or destination.
  • If you are a partner driver or courier, we may send information to the passenger (s), including your name and photo; make, model, color, license plate and photograph of your vehicle; where you are; your average passenger rating; and contact information (depending on applicable law). If you would like to complete a driver profile, we may also share any information associated with that profile, including the information you send and the compliments you have sent to passengers. The passenger / recipient of the delivery also receives an invoice and / or receipt containing information such as a breakdown of the amounts charged, your first name, photo, a map of the route you took and other details about the transaction.
  1. At your request
    This includes sharing information about you:
  • to other people at your request. For example, we can send your estimated time of arrival and where you are to a friend at your request or race information when you share a fare with a friend.
  • BlackCab business partners. For example, if you have requested a service through a partnership or a promotional offer made by a third party, BlackCab may share your information with those third parties. This may include, for example, other applications or websites that integrate with our APIs or services, or with an API or service that we integrate with, or business partners that BlackCab may partner with to carry out a promotion, a competition or a specialized service.
  1. The general public when you share content on a public forum
    We enjoy receiving feedback from our users – including through public forums such as BlackCab blogs, social media, and certain features in our network. When you communicate with us through these channels, the information you provide may be publicly viewed.
  2. The owner of the BlackCab accounts that you have access to
    If you use a profile associated with another user, we can send the race information to the owner of that profile. This is the case, for example, if you are:
  • a passenger using the BlackCab for Business profile of his employer;
  • a partner driver using an account held by a partner carrier;
  • a passenger on a flight ordered by a friend.